This Cancellation, Exchange, Return and Refund Policy (“Policy”) read with the Terms & Condition and other policies of the Company available at our website https://infinite-variable.com/ (“Platform”) applies to such persons who inquiries about or purchases any products or services through the Platform (“User”, “you” or “your”).
The terms “Company”, “we“, “us“, “our” which includes its successors and permitted assigns shall mean INFINITE-VARIABLE PRIVATE LIMITED.
Unless otherwise specified, the capitalized terms used in this Policy will bear the same meanings as ascribed to them in theTerms & Conditions. In the event of conflict between this Policy and the Terms & Conditions or any other agreement, with respect to the cancellation, exchange and refund method provided by the Company, the terms of this Policy shall prevail.
1 Subscription Membership Fee
You are hereby informed that the Company does not allow any type of refund for subscription/ membership fee. However, Company may allow refund for subscription/ membership fee only in exceptional circumstances and only at the sole discretion of the Company. In order to be eligible for such exceptional refund, a request must be made at [ecommerce@ivuniverse.com]. The User, within 20 (twenty) business days, will receive a response email as to the status of the refund request by the Company.
2 Booking of Events
User can initiate the refund for the cancellation of booking of the event, provided that the cancellation should take place 5 (five) days prior to the event. No refund shall be provided after that. You can initiate a refund by contacting us at refund@ivuniverse.com and the same shall be subject to deduction of promotional discounts/cashback, taxes, administrative charges etc. The refund may be processed within 15 (fifteen) working days.
3 Booking of Venue
User can initiate the refund for the cancellation of booking of the venue, provided that the cancellation should take place 2 (two) days prior to the date of booking. No refund shall be provided after that. You can initiate a refund by contacting us at refund@ivuniverse.com and the same shall be subject to deduction of promotional discounts/cashback, taxes, administrative charges etc. The refund may be processed within 15 (fifteen) working days.
4 Merchandise and Designed Merchandise
The User may return/exchange the merchandise and designed merchandise (“Product”) bought through the Platform by clicking on “Return Order” or “Exchange Order”, as the case may be, on ‘My Orders’ page. We accept returns/exchange within 5 (five) days after delivery of the respective order.
If the User intends to exchange the Products purchased on the Company’s Platform within the exchange period as specified above for the same size or different size of same style, the User will be provided with a replacement of the product free of cost.
If the User intends to exchange the Product purchased on the Company’s Platform for any other Product of the same or different value. In such case, if exchanged Product is of the higher value, differences in amount will be charged separately and if the exchanged Product is of the lower value, differences in the amount will be refunded to the User post successful pick up of original product in the manner as specified under this Terms.
Products cannot be exchanged for multiple products in a single transaction and the User is only allowed to select a single product for such exchange. However, the User can exchange multiple products at a time by initiating separate exchange request for each of the product.
Here is the list of Products in which exchange and return is not allowed: Cosmetics, Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-BandsWrist Bands cannot be exchanged or returned.
Notwithstanding anything contained hereinabove, Selected products which are susceptible to damage can only be returned/exchanged for a limited number of days as specified under the product detail page. The User is required to read the product detail page in order to identify the number of days up-to which a product can be returned/exchanged, post-delivery.
The User has to ensure that while returning/exchanging a product, all items to be returned/exchanged must be unused and in their original condition with all original tags and packaging intact. In the interest of hygiene, the Company may refuse returns/exchanges where it’s obvious that the item has been worn, washed or soiled.
Defective products need not be sent back to the Company, unless confirmed by the Company’s Customer Experience Team. If the User has received a defective product, the User is required to send images at support@ivuniverse.com for the Company’s approval. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or in the IV Universe’s wallet, as per your convenience.
All the exchanges are subject to stock-availability and the Company shall refund the amount associated with the respective Product in case the Product which the User is intending to exchange is not available with the Company.
4.2 There are two ways through which the User may return the product to the Company:
Pick up: In most locations, the Company offers a free pick-up service. The User will see a pickup option upon submitting a return/exchange request. During the pick-up, the Company’s delivery agent will conduct a quick quality check of the product(s), in case the product does not pass such quality check, the same will not be picked up by the delivery agent and the User will be required to contact the Company for further assistance.
Self-Ship: If the Company doesn’t offer a pick-up at a particular location. In such cases, the User is required to self-ship the product to the Company through a recognised courier service and the Company will credit the shipping costs in the form of IV Universe credit provided the Product meets the requirements of the Policy and the User has shared a scanned copy of the courier receipt with the Company. If the User self-ships the products(s) to be returned/exchanged, the User is required to pack the items securely to prevent any loss or damage during transit.
4.3 Notwithstanding anything contained hereinabove exchange/ returns will be accepted only under the following conditions:
Damaged – If the Product delivered to you is in a damaged condition.
Size issue – If you want a different size of the Product (exchange/ return due to size issue will be accepted for maximum of 1 (one) times).
Defective – If the Product delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product.
Product received is wrong.
5 Miscellaneous
The User may initiate a refund in accordance with these Policy and the same shall be subject to deduction of promotional discounts/cashback, taxes, administrative charges etc. The refund may be processed within 15 (fifteen) working days if the same is in order i.e fulfills the conditions stipulated hereinabove.
You shall furnish the damaged Products’ video and photographs justifying the reason of return to our customer support centre mentioned hereinabove.
IVUniverse may, at its sole discretion, reject requests for availing refunds from Users requesting repeated refunds, or Users who have violated or are suspected of violation of this Policy, Terms & Conditions and any other policy of the Company.
The Company may amend this Policy at its sole discretion from time to time. By continuing to use the Platform, the User consents to the amended terms of this Policy.