This Shipping Policy (“Policy”) read with the Terms & Condition and other policies of the Company available at our website https://infinite-variable.com/ (“Platform”) applies to such persons who purchases any products through the Platform (“User”, “you” or “your”).
The terms “Company”, “we“, “us“, “our” which includes its successors and permitted assigns shall mean INFINITE-VARIABLE PRIVATE LIMITED.
Unless otherwise specified, the capitalized terms used in this Policy will bear the same meanings as ascribed to them in the Terms & Conditions.
We provide shipping and delivery of our products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the product that you have ordered from the Platform. We make all commercially reasonable endeavors to ensure that the products are delivered to you in a timely fashion.
By agreeing to use the Platform and/ or purchasing a product on the Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Platform.
Terms of Shipping and Delivery
1.1. We partner with third party logistic service providers in order to effectuate product shipping and delivery to you (“Logistic Partners“). You will be provided with an estimated timeline for the delivery of the product purchased from the Platform. This estimated timeline shall be notified to the User on the order confirmation page displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the products on our own without engaging any Logistic Partners or third-party service providers.
1.2. You agree and understand that though we endeavor to ship and deliver our products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order for purchase of products on the Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Platform.
1.3. You agree and acknowledge that to effectuate timely delivery of the purchased products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.
1.5. While we make reasonable endeavours in ensuring that purchased products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
(a) Logistical issues beyond our control;
(b) Unsuitable weather conditions;
(c) Political disruptions, strikes, employee-lockouts, etc;
(d) Acts of God such as floods, earthquakes, etc;
(e) Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased products on the Platform.
1.6. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery of the purchased product.
1.8. Once you place an order on the Platform, we process such order and hand over the purchased Product to our Logistic Partner. The User will receive a unique tracking identity number once the purchased product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased products. The User may use the tracking identity number on the Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased product and its estimated time of delivery. It is clarified that we engage third party service providers to effectuate deliveries of the products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.
Shipping Charges
We reserve the right to charge or collect shipping fees on products from time to time. Shipping charges may vary based on the value of the product, type of product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fees for the delivery of a purchased product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all products ordered by you shall pass on to you upon the delivery of the purchased products to you.
Tracking Your Order
As mentioned hereinabove, you will receive a message on your registered email and/ or phone number along with tracking ID after placing the order. However, please note that generating tracking ID can take few days depending upon the several factors.
Additional Information
We are currently not accepting cash on delivery for orders.
There might be a situation where products in your order are shipped differently from our different warehouses or locations. Rest assured, you will only have to pay one time shipping charge.
Our Logistic Partners generally process and deliver orders on Monday-Saturday (excluding public holidays) only. However, some orders may be delivered on Sunday or public holiday depending upon the shipping carrier.
Return and Cancellation
Return of purchased products are facilitated through our reverse-Logistics Partners. On receipt of request for return of product on the Platform and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased products from you. Please read our Cancellation, Exchange, Return and Refund policy for detailed information regarding cancellation, return and refund.
Contact Us
If You have any questions regarding this shipping policy or otherwise, please contact our customer service team on ecommerce@ivuniverse.com
The Company may amend this Policy at its sole discretion from time to time. By continuing to use the Platform, the User consents to the amended terms of this Policy.